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Terms and Conditions

  1. General Information
    1. 1.1Please review carefully the Terms and Conditions before using this website.
    2. 1.2By using this website, you acknowledge and agree to be bound by the Terms and Conditions.
    3. 1.3By accepting these Terms and Conditions, you agree that all services or business rendered by ToTTstore.com and all merchandise purchased through this website are governed by the Terms and Conditions. Do not use this site if you do not agree to the Terms and Conditions.
    4. 1.4Any violation of the Terms and Conditions may result in the termination of your account at our discretion.
    5. 1.5We reserve the right, at any time, to make amendments or updates to the Terms and Conditions without prior notice.
  2. Your Account
    1. 2.1You agree to verify that any particulars provided are true and accurate.
    2. 2.2You are responsible for the confidentiality of your username and password and shall take ownership of all activities and transactions under your account.
  3. Merchandise
    1. 3.1 Availability

      Merchandise featured on the website is subject to stock availability and efforts have been made to ensure stock quantities listed on the site are accurate at all times. However, in the event that an item is unavailable after your order has been processed, we will contact you immediately.

    2. 3.2 Order and Acceptance

      Every order is subject to our acceptance and confirmation. Submission of an order does not equate acceptance of order. An email will be sent as confirmation that an order has been accepted and processed. In the event that no such email has been received, kindly contact shop@tottstore.com.

    3. 3.3 Promotions

      Any sale promotion is subject to stock availability and prevailing terms and conditions.

    4. 3.4 Prices of Merchandise

      Prices of merchandise displayed at the check-out page is final and will be reflected accordingly in the order confirmation. No other prices shall be applicable.

      While we believe that all prices on the website are correct, errors may still occur. In the event that a pricing error is discovered in your order, you will be contacted as soon as possible. In such an event, you have the option to proceed with the order at the amended price or to remove the incorrectly-priced items from your order. Should you decide to remove the incorrectly-priced items from your order, a refund will be made to you for these items. If we are unable to contact you, your order will be treated as cancelled and a refund will be made to you.

    5. 3.5 Product Warranty

      Where product warranty is applicable, the warranty coverage is limited to the product being fit for use and against any manufacturing defects. Warranty period depends on the product brand.

      Click here for the complete product brand list and warranty terms and conditions.

  4. Delivery
    1. 4.1 Your order will be delivered to you in our standard packaging, unless otherwise specified, which in such a case, may incur an additional cost to you.
    2. 4.2 Upon delivery of the product, you agree to inspect the product for any obvious faults, defects or damage before you sign for delivery.
    3. 4.3 You agree to assume all risks in the product upon the acceptance of delivery. Care must be exercised when opening the product and we will not be held responsible for any damage arising from your negligence.
    4. 4.4If the delivery is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

      a) charge you for our reasonable storage fee and other costs reasonably incurred by us; or

      b) no longer make the product available for delivery or collection and notify you that we are immediately cancelling the applicable contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the applicable contract, less our reasonable administration charges (including attempts to deliver and then returning the product(s), and any storage fees as provided for in clause 4.4(a) above).

  5. Cancellation of Order
    1. 5.1 We will not accept any cancellation or modification to your order once it has been confirmed. Therefore, it is important to ensure that your order is correct.
    2. 5.2 Notwithstanding that the order has been accepted and confirmed, we reserve the right to cancel the order or any part thereof at any time without providing any reason. We will inform you of any such cancellation via email and will make a refund accordingly without interest.
    3. 5.3 Any refund will be credited without interest into the same credit card that was used for the order. Please note that it may take up to 30 days for a credit refund to be effective.
  6. Product Information
    1. 6.1 Kindly note that product images on the website are used only for illustration purposes. We will not be held responsible for any discrepancy in product colour due to any perceived difference when viewed on your computer monitor.
    2. 6.2 All materials and information on ToTTstore.com are intended for personal or informational use only.