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Delivery Policy

ToTTstore.com will only accept orders that are delivered to addresses within mainland Singapore including areas in our “Restricted Area List”. ToTTstore.com reserves the right to decline delivery to any address with restricted access or is inaccessible. We will ensure that all merchandise are sufficiently wrapped and delivered in proper packaging.

At ToTTstore.com, we make every effort to deliver your order on your requested time slot; however, if the delivery cannot be made within the time slot, our logistics provider will contact you to rearrange the delivery.

ToTTstore.com will not be responsible for late or non-deliveries under the following conditions:

  1. Recipient is not present at the address given within those hours during which delivery was requested to take place.
  2. The address given is incorrect.
  3. No such person at the given address.
  4. No valid contact number was given for us to make reasonable attempts to contact the recipient in order to execute the order successfully.

1.0 Delivery Charges (Per order to a single address)

 

Description Delivery Charge

1

Nett Purchases below SGD $ 150.00

$9

2

Nett Purchases SGD $ 150.00 and above.

Free Delivery

3

Reattempt to deliver due to unsuccessful delivery

Refer to logistic provider

4

Redirection of delivery

Charges to be advised

5

Additional surcharge for the following restricted areas (Subject to acceptance by ToTTstore.com)

  • Airport Passenger Terminals & Cargo Complexes
  • All military camps
  • All PSA ports, including Singapore Cruise Centre
  • Universities and tertiary institution campuses
  • RWS, Tuas, Gul Road and Pioneer Road.
  • Jurong Island

SGD $50.00

2.0 Delivery Time and Day

When delivering within Singapore, your order will arrive within 3 - 5 working days, from 9:00 am - 6:00 pm or based on your location and selected delivery preference.

*All orders submitted after 12:00 pm will be processed on the next working day.

In-store Collection

We welcome in-store collection of merchandise purchased at shop@tottstore.com.

Our store address is as follows:

  • ToTT Stores
  • 896 Dunearn Road
  • Sime Darby Centre, #01-01A
  • Singapore 589472
  • Tel. No: 62197077

Collection of merchandised purchased online at shop@tottstore.com. are subjected to the following conditions

  1. You must provide a printed copy of the receipt or invoice for the purchased item (this is emailed to you as confirmation of your purchase).
  2. You must provide identification matching the name and shipping address on the packing slip or invoice.

Refund Policy

All merchandise sole are non refundable.

Exchange Policy

We accept exchanges within 14 days of purchase. If you are unsatisfied with the merchandise received, we will either replace or exchange for another merchandise available on ToTTstore.com with the following conditions.

  1. Merchandise to exchange is returned in its original condition and packaging.
  2. The Sales Confirmation is presented with the exchange.
  3. Customers are also required to return any free gift(s) received with the purchase.

For exchanges due to the following:

  Reasons for Returns or Exchange Collection Charge borne by Redelivery Charge borne by
1 Merchandise received with defects Customer ToTT
2 Merchandise wrongly shipped ToTT ToTT
3 Ordered incorrect merchandise or incorrect size Customer Customer
4 Product did not fit customer need Customer Customer
5 Customer changed mind on purchase Customer Customer
6 All other reasons Customer Customer

ToTTstore.com reserves the right to reject exchanges that do not meet any of the above policy and will not bear any charges incurred by customers during the process of returning and exchanging the merchandise. To make an exchange, simply email us at shop@tottstore.com. with the following details:

  1. Name.
  2. Contact No.
  3. Email
  4. Order/Invoice No.
  5. Photo Attachment of defected product